Frequently Asked Questions - smart security interface

charismathics appreciates your business. We are sorry that your are facing troubles with our product, and would like to offer you immediate help. Please cross-check your issue with the answers given here and for more detailed information please see our user manual for Windows and our user manual for Mac OS as most of the issues arise from misunderstandings and may be clarified quickly. If not answered, please feel free to fill out our online support inquiry form. For technical issues such as configuration or communication errors, we suggest that you should create a log-file before contacting our support team.

before installing the software

• Which PC client operating systems do you support?
• Do you support Mac OS? 
• I am using a Windows Vista 64bit PC client. Can I use the smart security interface?
• Does my CSSI software supports my Apple Macintosh computer?
• I need to install the software in the unattended mode. How can I do this?
  
• My PC is equipped with a Trusted Platform Module. How to make it work with my CSSI?
• I want to access my token in the pre-boot phase by a security software application. What do I need to know?

setting up the token (initialization & personalization)

• How do I create a token profile?
• I would like to change my CardPIN. How can I do that?
• What is the difference between the CardPIN and the SO-PIN?
• I have initialized my new token. What to do next?
• How do I get my digital identity?
  
• I have lost my token and need to set-up a new one - what do I need to do?
• How can I be sure that nobody attacks my credentials on the token?

configuring software applications for use with CSSI smart security interface

• Which standard software applications can I use with my CSSI?
• How do I set-up Outlook Express to encrypt and sign my emails with my token?
• How do I set-up the MS Internet Explorer for secure connections?
• How do I configure my Firefox browser to use it with my CSSI?
• I am using Mozilla Thunderbird - how to configure it?
  
• I am using Mac OS X. How do I configure the Mozilla Firefox?
• How do I setup MS Outlook Security to access my token?
• Do I have to install drivers for my smart card reader?

using pre-boot interfaces

• Pre-boot interfaces? What is this all about?
• Which pre-boot environments are supported by charismathics?
• Which tokens are supported by my security software application?
• I am using a Vasco DigiPass 860 token. How to set it up for my digital identity?
• I am using Utimaco security software. How do I configure it for my CSSI?
• I am using McAfee Endpoint Encryption software. How do I configure it for my CSSI?
• I am using Checkpoint/Pointsec hard disk encryption software. How do I configure it for my CSSI?
• I am using PGP security software. How do I configure it for my CSSI?
• I am using Secude security software. How do I configure it for my CSSI?

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