submit your support inquiry

Before proceeding, please double-check our FAQ section for first-aid issues. Most of the inquiries are caused by misunderstandings or other human errors and may be solved quickly through the help given there.

In case your specific problem is not mentioned or could not be solved, please activate the in-built log file mechanism according to the software manual, fill out this form sheet as detailed and as accurate as possible, and do not forget to submit the log file as attachment.

Once submitted, you will be receiving an e-mail acknowledging your request. Please do not answer to this e-mail. You will be contacted by our support team in due course.

This support process has been implemented for direct customers and OEM partners of charismathics only. End users may contact their original supplier for 1st and 2nd level support questions. 3rd level support of end customers may be obtained here.

Company*		Company Address
City*		Region
ZIP Code		Country*

Gender	Mrs. Mr.
First Name*		Last Name*
E-Mail*
Office phone no*		Mobile phone no
Skype ID		MSN ID
Best time to contact you		Via

Subject*
Used operating system*
Service pack/release/ exact version*
Used smart card token*	(smart card or token operating system if known)
Used smart card reader*
Used CSSI version*
Original Supplier of your product*
Can the error be reproduced?	YES NO

If the error occurs in CSP/PKCS#11, please enclose the CSP/PKCS#11 log file. Please also enclose a screen shot if it helps to describe the error.
File (max 10 MB):
Typ of attachment:	None txt ZIP PDF
Detailed description of your support issue*
delete
*Mandatory information.

contact charismathics

tel +49 (89) 3090 6700
fax +49 (89) 3090 6729

on other pages

FAQ >>
log-file activation >>
device driver updates >>

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